Try VKTRY Insoles
RISK FREE
If you're not completely satisfied with your VKTRY Insoles within the first 90 days, we offer free exchanges! This includes free shipping within the USA.
- Inform us of your desire to return the item and the reason for the return via our Contact Form or by emailing info@vktry.com. We want to make sure we understand if there was any discomfort or issues with the fitment in your shoes.
- Once we have this information, we will guide you through the next steps to process your return and refund.
- Inform us of your desire to exchange and the reason why via our Contact Form or by emailing info@vktry.com. Include your full name, order number, issue, and pictures if there is damage.
- Once we have this information, our team will make a recommendation on the proper exchange. Sometimes we need to alter the size or flexibility of your VKs and we work to ensure you get what you need for optimal comfort and performance.
- Our team will provide you with a free shipping label if your order is within the USA, or instructions on how to ship back for international orders.
If a customer returns part of an order that was part of a “buy more, save more” or “bundle” promotion, the refund will be adjusted to match the correct promotional pricing. For example, if a customer bought 2 insoles to receive a $44 discount, but then returns 1 pair, the refund will be adjusted to match the pricing for 1 insole.
If you or your child has recently bought a new pair of shoes or cleats and discovered that the VKs don't fit properly, you have the option to make use of our return policy within 90 days of the purchase date. We will always work to be reasonable with our customers to ensure a highly satisfying experience and ensure future brand loyalty.
If you've just received your insoles, you may still be in the break-in period. Our insoles are firm yet flexible. The carbon fiber material may feel more rigid than traditional foam insoles. If they seem too rigid or uncomfortable, please reach out to us. We want your feet to feel their best.
If the insoles feel too tight, too loose, or too small in your shoes, they are not the right fit for you. Our carefully designed insoles are intended to fit perfectly and provide comfort. If they don't, we will assist you in finding the correct size for your needs.
It is normal for the top cover of your insoles to develop signs of wear and tear over time. However, if you observe an unusually high level of wear at an early stage, we encourage you to reach out to us. Our goal is to ensure that your insoles are durable and long-lasting.
We encourage customers to regularly inspect their insoles, replacing them if they notice wear and tear on the top cover or any cracking of the carbon fiber base plate. Many users choose to inspect their insoles at the conclusion of their season, when purchasing new shoes, or every 4-6 months. If problems arise post-warranty or if there is damage that suggests the insoles have exceeded their lifespan, customers are encouraged to contact customer service directly for assistance at info@vktry.com. VKTRY strives for customer satisfaction and will try to offer the best solutions.
