Frequently Asked Questions

Different shoe types fit differently. For example, soccer shoes fit much more tightly than basketball shoes. We accommodate for these differences by having different foam cushions: yellow is 6mm thick, black is 4mm and red is 2mm. Because of this, it may be difficult for an athlete who plays multiple sports to move their VKs from a loose fitting shoe to a tighter fitting shoe.

Read more about the differences between VKTRY Insoles Top Covers here

VKTRY Insoles fit true to size. If you are a size 9 shoe, order a size 9/9.5 insole. VKTRY takes into account that some sports shoes fit more tightly (cleats, spikes). That's why we also ask for the sport you are playing. If any problems with fit once you receive your VKs, simply contact us and we will arrange for a free exchange. We get the size right about 98% of the time!

VKTRY Insoles are designed to be highly customized based not only on shoe size, but also based on sport and body weight. VKs come in 5 levels of flexibility because a bigger athlete needs more spring action than a smaller athlete.

We sell VKTRY Insoles as a pair, one for the left foot and one for the right.

We do not recommend VKs for children under the age of 13 as their feet are still developing. If you have any concerns about your children using VKs, please consult your family physician

VKs come in 5 different Pro Levels. This is the flexibility of the insoles… the strength of the “Spring”. The bigger the athlete, the more spring he or she will need, the higher the Pro Level. VKTRY uses an algorithm to determine the best Pro Level for the athlete so that the insoles deliver the best combination of performance, protection and comfort.

Our insoles are not designed to be used in conjunction with custom orthotics. Many people who have been prescribed orthotics (due to flat feet for example), actually find that VKs help sometimes more than the orthotics. If you are interested, we also offer Custom VKs – custom orthotics with the VKTRY carbon fiber plate built in. Email us to learn more at info@VKTRY.com

No, we do not make VKs in different widths or arch types. They have been designed to be arch agnostic and our sizes are very generous in the width. Our VKs fit most foot types and sizes, but if any issues with comfort after trying, please contact us.

We usually recommend going down. The weight level is a big factor in determining the VK’s Pro Level (flexibility). While a higher Pro Level may provide more spring, it’s very important that you are able to comfortably flex your feet for the insoles to be effective.

The different colors correspond to the shoe type & shoe fit. Yellow is our thickest most comfortable top (7mm) and if you play a sport with a non-cleated shoe, you will receive this top. Black is slightly thinner (5mm) and designed for cleated shoes. Red is our thinnest top (3mm) used for tight fitting shoes (soccer and track).

Yes. VKTRY Gear now offers a full custom version. Schedule a free consultation with our inhouse Pedorthist here. They are fabricated from your foot impressions. We send you a foam impression box with instructions on how to make a perfect foot impression. Send the box back to us, postage paid and we will digitally scan your impressions and send your full custom VKTRY Insoles. Email us to learn more at info@VKTRY.com

Yes, all sizes are in US sizing – and you may also find a conversion chart to help you with international sizing. If you wear a size 9 or 9.5 shoe, then order our size 9/9.5. Most of the time the fit is right the first time – but if not contact us and we can offer an exchange.

We recommend that you select the shoes you will be wearing your VKs in the most and choose that shoe size when selecting your VK size. Any issues with fit, please contact us and we can arrange an exchange.

VKTRY now offers Gift Cards. Gift cards can be redeemed only at VKTRY.com and are non-refundable. Gift cards do not expire. Gift cards are delivered by email and contain checkout redemption instructions. Our gift cards have no additional processing fees.

Yes, if they are the same shoe type. In other words, if you bought VKs for a cleated shoe, it's ok to move them to another cleated shoe. If you bought for a non-cleated shoe (eg-basketball), not a good idea to try to fit them into a soccer cleat. If you are moving the VKs, try to take them out by slipping your fingers under the carbon fiber plate - and not by pulling up on the foam, which can damage the VK.

If they are sewn into the shoes or glued down tight and you do not want to risk ruining the foam insoles from the factory, then stop. You can contact us and there is a chance that we can exchange your current pair of VKs for a thinner pair that may fit better.

We suggest you click here to read our blog on how to remove insoles from shoes.

Most insoles do come out. If they do are not easily removable, they are likely glued down. In most cases you can remove them by doing the following:

1. Carefully put your fingers underneath the insole, toward the heel / side is usually easiest.

2. Without ripping the insole, wiggle your fingers towards the front of the foot.

3. As you work your way up, gradually & gently pull your fingers up. You should begin to feel the insole start to come up. Repeat this process as many times necessary until the insole can be pulled out of the shoe in one piece.

See THIS PAGE for a more in depth step by step instruction on removing insoles from sneakers, cleats & spikes.

Yes, to have the space needed for the VKs and your feet to fit comfortably inside your shoes, we recommend you remove the factory insoles from the shoes.

Click here to read our blog on how to remove insoles from shoes.

If your VKTRY Insoles get dirty, simply wipe them down with a damp cloth and allow them to air dry. Do not use harsh chemicals or soak the VKs. Do not put them in a clothes washing machine or dryer.

Click here to read our blog about how to clean your insoles

That depends on a number of factors such as how well you care for them and the type of training you do. Moving your VKs between shoes can lead to separation of the top and bottom - something you can avoid by buying an extra pair. Instead of a time frame, we prefer to advise customers to look for any damage such as wear and tear of the top cover. If you observe any cracking of the carbon fiber base plate, the insoles have exceeded their life span and should not be worn. Replacing your insoles each season will provide optimal results.

Yes, you can. VKs were designed for athletes to be worn for practice and competition. But some people wear their VKs comfortably all day and appreciate the bounce and shock absorption they feel.

No, please do NOT attempt to trim the VKTRY Insoles. Carbon fiber is not meant to be trimmed. Our products are designed to fit by shoe size with no alterations. Any problems with fit, please contact us at info@vktry.com

There are times where we will offer a discount. Simply enter the promo code at checkout and the sale price should show up. Promo codes will expire and cannot be combined.

Yes, we utilize ShopPay and Sezzle which offer plans to pay over time. Click on ShopPay or Sezzle at checkout to learn more.

Yes, we'll send you a personalized link to share. If anyone purchases for the first time using that link, you'll earn $25! Sign up by clicking here.

VKTRY Insoles are designed to be highly personalized based not only on shoe size, but also based on sport and body weight. VKs come in 5 levels of flexibility because a bigger athlete generates more ground force than a smaller athlete.

We recommend that you select the shoes you will be wearing your VKs in the most and choose that shoe size when selecting your VK size.

We usually recommend going down. The weight level is a big factor in determining the VK’s Pro Level (flexibility). While a higher Pro Level may provide more spring, it’s very important that you are able to comfortably flex your feet for the insoles to be effective.

We accept all major credit cards as well as PayPal, Venmo, Amazon Pay, Apple Pay, Google Pay, Sezzle, and ShopPay.

Probably not. Because VKs are customized for each athlete, it would be very hard for a retailer to stock VKs

We sell VKTRY Insoles in pairs, one for the left foot and one for the right.

We ship internationally via FedEx. Custom fees and taxes will differ with every country. International shipping is free on orders of $175 USD or more, before taxes and fees. For orders under $175, you will receive a shipping cost (including the Duties & Taxes) estimate after you enter your shipping address and before you complete your purchase.

Please send an email to info@vktry.com with your full name and order number and we will provide an ETA and send you the tracking information. Please be advised that VKTRY is not open over the weekend, so if you place your order on Friday, it may not ship until Monday.

We offer free standard shipping within the USA via the post office (USPS). Please allow up to 7-10 business days. Your order may arrive sooner depending on your location in the USA. For international orders we offer free shipping (via FedEx) on orders of $175+ USD, before taxes and fees. 

Yes, about 5-10% of the time, we may need to alter the size or flexibility of the VKs you ordered. We try our best to ensure you get what you need. Please send us an email at info@vktry.com with your full name and order number along with the issue and we will get back to you with procedures on exchanging your VKs. We offer free exchanges within the USA. However, international customers will be responsible for shipping costs.

VKTRY offers a 90day return/exchange period on our insoles and propulsion socks (“Money Back Guarantee”). Even exchanges can be made for comparable product. In the event of a return, the customer will be refunded for the amount paid of product (excludes shipping fees).

Promotional Pricing: In the event that a customer returns an item which contributed to a “buy more, save more” or “bundle” promotion and is only returning part of the order, the return price will be adjusted to the correct promotional pricing (i.e. customer purchases 2 insoles to receive discount of $44, returns 1 pair, the refund will be adjusted to match the pricing for 1 insole)

We will always work to be reasonable with our customers to ensure a highly satisfying experience and ensure future brand loyalty. Please email us at info@vktry.com and tell us your full name and order number along with a brief explanation of why you’d like to make a return. Maybe we can assist you with an exchange instead of a refund.

We offer a 90-day Money Back Guarantee. If you are not satisfied with your VKs, please email us at info@vktry.com along with your full name and/or order number and what you did not like about the VKs. With international returns, the customer will be responsible for shipping the VKs back to our office. We strive to make all VKTRY customers, happy customers!