Gold VKs only $119! 120-Day Money Back Guarantee + Free Shipping On US Orders!

Gold VKs only $119! 120-Day Money Back Guarantee + Free Shipping On US Orders!

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120-Day Money Back
GUARANTEE
Did you know that at VKTRY we are so confident in the power of our products that during the holiday season, we offer a 120-day money-back guarantee on our Gold/Silver Insoles and Propulsion Socks? In the event of a return, the customer will be refunded for the amount paid for the product.

If you're not completely satisfied with your VKTRY Insoles within the first 120 days, we offer free exchanges! This includes free shipping within the USA.
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HOW TO START A RETURN
Returning an item for a refund is a straightforward process. When you decide to return a product, we first ask you to provide a reason for the return. This is because we often have the opportunity to resolve issues by offering an exchange for a different pair that might suit your needs better. To initiate a return and receive a refund, please follow these steps:
  1. Inform us of your desire to return the item and the reason for the return via our Contact Form or by emailing info@vktry.com. We want to make sure we understand if there was any discomfort or issues with the fitment in your shoes.

  2. Once we have this information, we will guide you through the next steps to process your return and refund.
Contact Form
Please include photos if you experience excessive product wear.

HOW TO START A PRODUCT EXCHANGE
  1. Inform us of your desire to exchange and the reason why via our Contact Form or by emailing info@vktry.com. Include your full name, order number, issue, and pictures if there is damage.

  2. Once we have this information, our team will make a recommendation on the proper exchange. Sometimes we need to alter the size or flexibility of your VKs and we work to ensure you get what you need for optimal comfort and performance.

  3. Our team will provide you with a free shipping label if your order is within the USA, or instructions on how to ship back for international orders.
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PROMOTIONAL PRICING:

If a customer returns part of an order that was part of a “buy more, save more” or “bundle” promotion, the refund will be adjusted to match the correct promotional pricing. For example, if a customer bought 2 insoles to receive a $44 discount, but then returns 1 pair, the refund will be adjusted to match the pricing for 1 insole.

NEW SHOES/CLEATS:

If you or your child has recently bought a new pair of shoes or cleats and discovered that the VKs don't fit properly, you have the option to make use of our return policy within 120 days of the purchase date. We will always work to be reasonable with our customers to ensure a highly satisfying experience and ensure future brand loyalty.

Whether you're unsure about or need help with your insoles, we want to help make it right!
HERE ARE SOME REASONS YOU MIGHT WANT TO EXCHANGE YOUR INSOLES, AND WHAT TO LOOK FOR:
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DISCOMFORT

If you've just received your insoles, you may still be in the break-in period. Our insoles are firm yet flexible. The carbon fiber material may feel more rigid than traditional foam insoles. If they seem too rigid or uncomfortable, please reach out to us. We want your feet to feel their best.

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FIT ISSUE

If the insoles feel too tight, too loose, or too small in your shoes, they are not the right fit for you. Our carefully designed insoles are intended to fit perfectly and provide comfort. If they don't, we will assist you in finding the correct size for your needs.

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EXCESSIVE WEAR

It is normal for the top cover of your insoles to develop signs of wear and tear over time. However, if you observe an unusually high level of wear at an early stage, we encourage you to reach out to us. Our goal is to ensure that your insoles are durable and long-lasting.

VKTRY INSOLES WARRANTY AND LIFESPAN
VKTRY Insoles come with a 120-day money-back guarantee during the holiday season. During this period, customers can receive a full refund if they are not satisfied with the product. As for longevity, there is no definitive time frame for how long the insoles will last. The lifespan of VKTRY Insoles depends on factors such as the care taken during use, the type of activity, and the frequency of moving the insoles between shoes. Frequent movement can lead to separation of the insole layers, which may be mitigated by purchasing extra pairs to dedicate to each set of shoes.

We encourage customers to regularly inspect their insoles, replacing them if they notice wear and tear on the top cover or any cracking of the carbon fiber base plate. Many users choose to inspect their insoles at the conclusion of their season, when purchasing new shoes, or every 4-6 months. If problems arise post-warranty or if there is damage that suggests the insoles have exceeded their lifespan, customers are encouraged to contact customer service directly for assistance at info@vktry.com. VKTRY strives for customer satisfaction and will try to offer the best solutions.
YOUR SATISFACTION IS OUR PRIORITY

If you're not thrilled with your insoles, reach out to our customer support within 120 days for an exchange or full refund. We're here to help. We are committed to ensuring you love your VKTRY Insoles and we know you will— less than 3% of orders are returned!
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